Help & Support

An invoice is a formal request for payment after goods or services have been delivered. It includes a description of what was provided, the amount owed, and payment terms. Invoices create a legal record of the transaction between the seller and the buyer.

A quotation is sent before work begins — it is a price offer that the client can accept or reject. A proforma invoice is sent before delivery as a binding price commitment, commonly used for customs clearance or advance payments. An invoice is sent after delivery as the actual payment request. Fakturu supports all three, plus delivery notes.

Your business name and address, your client's name and address, a unique invoice number, the issue date and due date, a clear description of goods or services provided, unit prices and quantities, subtotal, taxes, and total amount due. Bank details or payment instructions should also be included so the client knows how to pay.

Fakturu uses the format INV/YYYY/MM/NNN — for example INV/2026/05/001. This makes documents easy to sort by date and avoids duplicate numbers. The prefixes are: INV for invoices, QUO for quotations, PRF for proforma invoices, and DEL for delivery notes.

A delivery note (also called a packing slip or dispatch note) is a document that accompanies a physical shipment. It lists the items delivered but does not include prices. It is signed by the recipient to confirm delivery. Fakturu's delivery note includes fields for carrier, received by, and item quantities.

Use a proforma invoice when you need to confirm pricing before goods are shipped (especially for international trade and customs), when requesting an advance payment or deposit, or when you want a binding price commitment before the work is officially complete. A proforma is not a demand for payment — it's a commitment of terms.

Send a polite reminder email 1–2 days after the due date with the invoice attached. Reference the invoice number and amount. If there's no response after a week, send a firmer follow-up and ask if there are any issues. For significantly overdue invoices, consider adding a late payment fee to future invoices as a deterrent.

Net 30 (payment due within 30 days) is the most common for B2B invoices. Net 15 and Net 7 are used for faster payment cycles. Some freelancers use "Due on receipt" for smaller amounts. For new clients, a 50% deposit upfront with the balance due on delivery is common practice.

No. Open the site, fill in your details, and click Download PDF. No account, no email, no credit card required. The PDF is generated entirely in your browser — your data never leaves your device.

In the form, click "Drop your logo" or drag an image onto that area. PNG, SVG, and JPEG files are supported. Your logo will appear in the PDF preview immediately. Paid accounts also get AI background removal — the tool automatically removes the background from your logo for a cleaner look on the PDF.

Click "+ Add discount" below the line items to reveal the Disc% column. Enter a percentage (e.g. 10 for 10%) per line item. The discount is applied to that item's subtotal before tax is calculated. Leave it at 0 to skip the discount for that item.

Fakturu supports 44+ currencies including USD, EUR, GBP, IDR, SGD, JPY, CNY, INR, BRL, MXN, AED, ZAR, and more. Select your currency in the Invoice Details section of the form. The PDF will show amounts formatted correctly for the selected currency and locale.

Scroll to the Signature section at the bottom of the form. You can draw your signature directly on the canvas, type your name and have it rendered as a signature, or upload an existing signature image. The signature appears on every PDF you generate with it saved.

Yes. In the Payment Details section, you can add your bank name, account name, account number, and SWIFT/routing code. You can also toggle accepted payment methods (Bank Transfer, Visa, Mastercard, PayPal, PayNow, QRIS, and more depending on your currency region) and upload a QR code for instant payment.

Yes. Once you have a saved quotation, open it from your dashboard and click "Convert to Invoice". All line items, client details, and amounts carry over automatically. The document number updates to the INV prefix and a new number is assigned. You can also convert a proforma invoice to a final invoice the same way.

Fakturu offers 10 PDF templates: Classic (free for all users), and 9 premium designs including Modern, Letterhead, Tax, Minimal, Creative, Print-Friendly, Compact, Executive, and Corporate. Premium templates are available on Starter and above plans. All templates accept the same document data — switching templates is one click.

A free account removes the PDF footer, saves your last 5 documents, gives you access to the Classic PDF template, and includes 10 Telegram AI documents per month. No credit card required. Ads are shown on the free tier to cover costs.

Connect your Fakturu account to Telegram, then send a message like "invoice sammy 5 chairs at $200 each" and the bot creates and sends back a professional PDF — without opening the browser. It uses AI to match your saved clients and products. Free accounts get 10 AI docs/month. Starter and above get unlimited.

Starter is $9/month (or $7/month billed yearly). It removes all ads, gives you unlimited document storage, unlocks 3 premium PDF templates, provides unlimited Telegram AI document generation, and includes custom logo support with AI background removal.

Business is $19/month (or $15/month billed yearly). It includes everything in Starter plus all 10 PDF templates, up to 5 team members, email delivery to clients via the platform, automated payment reminders, and a full revenue reports dashboard.

Log in → Settings → Billing → Cancel subscription. Your plan stays active until the end of the current billing period. You will not be charged again after cancellation. There are no cancellation fees and no lock-in periods.

Subscriptions are processed by LemonSqueezy, our Merchant of Record. They handle VAT, GST, and local sales taxes automatically based on your location. The price shown at checkout is the final price including any applicable taxes.

On the Company plan, you can manage multiple companies under one account. Each company has its own document history, client catalog, product catalog, and settings. On Starter and Business plans, one company profile is supported per account.

For guests (no account), all PDF generation happens entirely in your browser. Your data is never sent to our servers. For logged-in users who save documents, data is stored securely in our database with access restricted to your account only.

No. We do not sell, rent, or share personal data with third parties for marketing purposes. The only third-party data sharing is with our infrastructure providers (Supabase for database, Vercel for hosting) which is necessary to run the service. See our Privacy Policy for full details.

Send an email to hi@fakturu.com with the subject "Delete my account" from the email address registered to your account. We will delete all your data within 30 days and confirm by email. This includes all saved documents, client data, and company profile.